Question 1

What is uniqueness of the NCCO air purifier?

Accepted Answer

NCCO air purification technology can decompose pollutants into harmless water and carbon dioxide. It is not pure filtering and no saturation problems. It can kill bacteria and viruses and decompose harmful substances such as formaldehyde and no secondary pollution problems.
Since the filter does not accumulate pollutants, it has a long life span and the laboratory testing proves that it can used for 12 years and no need to change the filter.
Activated carbon filter needs to be replaced at least 4 times per year and the comparison shows that NCCO save more money.

Question 2

What is active oxygen? Is it harmful to the body?

Accepted Answer

Active oxygen is only a general term and it has many chemical substances, such as oxygen ions, peroxides…etc. In the Nature like thunder and lightning also produce active oxygen. High concentration of active oxygen can affect the health of human body, but NCCO air purifier puts the fan behind the active oxygen generator and NCCO reactor, therefore the active oxygen is sucked into the NCCO reactor to accelerate the decomposition of harmful pollutants into harmless water vapour and carbon oxide. It can kill bacteria and viruses without releasing harmful substances.

Question 3

Can NCCO air purifier kill the mold on the wall?

Accepted Answer

The air purifier cannot remove the mold adhered to the wall. It can only be wiped off. NCCO reactor can be effectively remove the mold in the air.

Question 4

How long can the NCCO reactor be used?

Accepted Answer

The NCCO reactor can be used continuously in the laboratory environment. If it is used improperly and the NCCO reactor has been covered by dust and oily substances, it should be replaced immediately.

Question 5

What is the difference between hydrophilic HEPA and medical grade HEPA?

Accepted Answer

Hydrophilic HEPA has strong adsorption capability for volatile organic compounds such as formaldehyde and it can filter fine dust particles as small as 0.3 microns (PM0.3) up to 99.95%. Medical grade HEPA is suitable for the treatment of airborne particles and allergens such as PM2.5 and PM0.3 up to 99.9%. Effectively improve nasal allergies, allergic rhinitis, asthma and can filter the airborne particles.

Question 6

Will active oxygen being used during the process of purification be harmful to human health?

Accepted Answer

During the purification process, active oxygen will only decompose pollutants inside the air purifier and it will not harm human health.

Question 7

Why is the rate of sterilization not 100%?

Accepted Answer

There are still many unknown bacteria and viruses in the air. No product can fully claim 100% removal of bacteria and viruses.

Question 8

How long to replace the filter?

Accepted Answer

Primary filter: long-term use, regular cleaning Electrostatic filter: 3-6 months High
Efficiency filter: 9-12 months
NCCO Reactor: It can be used for a long time under normal maintenance. If the electrostatic filter or HEPA filter is not regularly replaced or being damaged, the surface of the NCCO reactor will be covered by dust/oily substances, which may reduce the effectiveness and causing the NCCO reactor need to be replaced.

Question 9

Can we wash the filter?

Accepted Answer

The electrostatic filter, HEPA filter, NCCO reactor made of composite materials. After washing them, it will seriously affect the purification effect. The primary filter can be washed regularly.

Question 10

Why is the air purifier release hot air/smell when I first used it?

Accepted Answer

When turn on the air purifier first time, the transition metal reacts with pollutants causing the temperature to rise and blow out hot air. The NCCO reactor has zeolite and will release some odour.

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